We are able to offer all kinds of local payment methods that are being used in geo specific parts of Europe very often, as well as traditional methods such as bank transfer or credit card. Our API is the only fiat onramp and offramp offering such payment methods as well as the only service offering multilingual UX and customer support. Therefore it is safe to say that this is the most comprehensive fiat gateway for the entire European region.
Most competitive fees
With a 1.5% B2B trade fee and very sharp payment method fees, we certanly offer the most competitive commissions in the crypto industry. This allows you to easily add an extra 1-2% on top and still offer very competitive fees. We don’t charge a minimum fee and your users can buy or sell for as low as 30 euros.
Let the code do the talking
Do you want to review our API? Go ahead and check out the Documentation! It is interactive, so you can test the various endpoints the API contains as well. If you prefer a live demo of the internal sandbox, just let us know.
Still got questions?
• Business development
Which countries do you support and exclude?
Over the past 7 years we’ve specialized in the European region, which means that we currently support al the 33 SEPA countries. Because of that focus and experience, we can safely say that we offer the number one fiat gateway for the entire European cryptomarket. That being said: we expect to serve other parts of the world somewhere in Q4.
Do you offer an offramp (crypto to fiat) as well?
Yes. It is possible to both buy and sell cryptocurrencies.
What is the payout schedule?
BTC Direct will pay out on a monthly basis. We have no minimum or maximum amount for paying you out.
How long will it take for users to receive the transacted amount of Cryptocurrency?
What is the minimum and maximum amount for a transaction?
The minimum amount is 30 euros. The maximum amount is 10K on a daily basis.
• Legal & compliance
Is it a white-label solution or is there a necessity for displaying the BTC Direct brand?
Do users have to go through KYC every time they transact?
In the entire region that we serve it is required to have a KYC policy. Your users only have to go through our KYC process one single time. We have a 10 minute SLA on the onboarding process so your users are ready to buy within just a few moments. From there on, every repeated buy and sell order from within your application will be instant, without going through KYC and, due to our xPub connection with your wallet, even without logging in.
Who is your KYC provider?
We work with Mitek for our KYC checks. By integrating with them we have a fully automated onboarding process with a 10 minute SLA and a 75% success rate on onboarding new users.
Can a user perform a chargeback?
A refund or chargeback cannot be requested by the user, so only BTC Direct will be able to decide whether a refund will be executed.
What is the process for user refunds (for our tracking purposes)?
A refund can be executed by BTC Direct up until the point where the cryptocurrencies have been sent. This will happen, for example, when we have determined that the transaction is fraud-related or when a transaction is in conflict with our Terms of Service. An example of such a conflict is a payment from a bank account that is not registered to the user. Refunds are executed via our PSP and they usually take around one or two business days to be completed. Since you as an API partner won’t have to settle a transaction, you won’t have to worry about anything that is related to refunds either.
• Tech & development
Which API implementation flows do you offer?
In our opinion there are two ways of implementing our API. The difference is based upon what kind of unique identifier is being used to identify the users. This can be xPub based or user-credentials via oAUTH based.
What are your geoblocking rules?
We don’t have a geoblocking rule. However, users will only be able to onboard via our API when they have an identity document that is accepted in the European SEPA region.
Does your API have CORS enabled?
Since it concerns a restful API, we haven’t enabled CORS.
Do you have a sandbox / demo app we could check out (without writing code)?
We can give your dev team a demo via our internal sandbox.
• Customer support
How do users report if they can't receive the purchased amount of Cryptocurrency?
We offer a 7 days a week, multilingual customer support. Your users can always contact our customer support when it comes to questions related to our services (fiat onramp and offramp).
Which languages do you support?
We offer a 7 days a week, multilingual customer support for the following languages: Englisch, French, German, Spanish, Dutch and Portuguese. More languages will follow in the nearby future.