bitcoin rate
1 BTC ={{exchangeRate | number:2}}

Frequently asked questions

Is your question not listed here? Please feel free to contact us.

What is BTC Direct?

Which fees do I pay?

Does BTC Direct offer consulting, seminars, etc.?

What determines the value of one bitcoin?

What happens if BTC Direct goes bankrupt?

I receive an error message when I try to make a payment, why is that?

Why did I receive an email with a request to provide additional information?

How do I store my coins safely?

What’s a bitcoin wallet?

I don’t receive the SMS with my verification code, now what?

Do you think the rate will continue to rise?

How can I activate my account?

Which wallet do I use?

Can I make payments from someone else’s bank account or credit card?

How many bitcoins are there?

Why do you not recommend sending coins from an exchange?

What are my transaction limits?

How can I change my password?

Do you offer live support as well?

How can I close my account?

What is bitcoin?

Why should I choose for BTC Direct?

I have to enter a bitcoin address, what’s that?

Which countries are supported?

How do I take a print screen?

Why do I have to send a picture of my identity card or passport?

How do I know if I can trust you?

Is bitcoin anonymous?

Does BTC Direct store my coins for me?

Why don’t I receive the email with my verification link?

Why can’t I pay with PayPal?

I have bought coins but I haven’t received them yet, what gives?

Which payment methods can I use?

My bank blocks my payment to BTC Direct, what should I do?

I have completed the transaction, but I have not received an email?

How can I change my email address?

I have sent the coins but it took longer than 60 minutes, what will happen now?

I’m the victim of a cryptolocker/ransomware virus, what should I do?

I want to buy bitcoins, but my bank account is being blocked?

I have received an email, but I cannot find the bitcoins in my wallet?

How long before I receive my coins?

I have sent the coins but my order was cancelled, now what?

At which times is the support available?

Why is my transaction still unconfirmed?

Why is the ID card or passport I’m trying to sent you declined?

Can I buy cryptocurrencies anonymously?

I believe I can add something to your team, when can I start?

Can someone steal my cryptocurrencies?

What is the minimum amount I can buy for?

I want to buy cryptocurrencies for an amount larger than €25,000, is that possible?

Why do I have to send a proof of payment when I make a bank transfer?

It says the bitcoin address I try to enter is incorrect, now what?

Can I use my credit card to buy cryptocurrencies?

When will the money be credited to my bank account?

I want to invest in something but the only way to do this is with bitcoins, should I be cautious?

  • Benefit immediately

    Our immediate payment methods guarantee immediate execution of your order. You save valuable time and benefit from rate increases immediately.

  • Safe and reliable

    Active since June 2013, we use our expertise for you. All communication with our website takes place in an SSL secure environment.

  • Fully transparent

    We are happy to be fully transparent about our practices and fees. See our FAQ for a detailed description of our working method.

  • User-friendly

    Our simple interface guarantees ease of use. Buying bitcoins has never been so easy.