Frequently asked questions
BTC DIRECT EUROPE B.V.
6538 SX Nijmegen, The Netherlands
+31 (0)24 377 2737
When purchasing or selling cryptocurrencies, you will see BTC Direct prices. Our fee is variable and depends on supply and demand. We want to offer you the most competitive rates, so we compare the prices of several European exchanges for you.
We always show all-in prices, sell from our own stock, and guarantee a fixed price. Start your order with the payment method of your choice and you will immediately see how much you pay for your cryptocurrency. The coins will be sent directly to your wallet after the payment has been completed.
Depending on your preferred payment method, we charge a discount. This discount is already included in the price.
Tip! Check out the table below to see what payment method suits you best.
We try our best to send out your coins within two minutes after you have authorized your order. Luckily, we succeed in this mission most of the time.
However, below are some possible exceptions. We always notify you by email in these cases.
- This is your first order (with a new bank account). In this case we will have to verify your order manually. If you make your first order outside of business hours it will thus take a bit longer.
- Your account documentation is not complete yet. Check your email inbox for further instructions.
- You have paid by bank transfer. We wait until the payment is credited to our bank account before we send out your coins. The price is fixed at the moment you place the order.
- The order you placed exceeds a certain limit. Depending on the payment method, we may put your order on hold for a so-called cooldown period (one time only) for a maximum 48 hours. You can find more information on the order form.
You can look onto the blockchain yourself to see what transactions have happend on the given address. When you for example buy bitcoin on our platform you can visit blockchain.info and fill in your bitcoin address in to top right corner to find all transactions that took place.
It’s very important to manage your bitcoins safely. We assist in buying and selling bitcoins, but you are responsible for managing them yourself. This is the beauty of Bitcoin: you are your own bank!
To manage your bitcoins, you first need to create a bitcoin wallet, which is similar to a digital bank account. There are wallets in all shapes and sizes, and you are free to choose which wallet you would like to use. For beginners we recommend the online wallet BTC.com.
Check out the Bitcoin wallet page in our Trading guide to learn all all the ins and outs of creating a bitcoin wallet and managing your coins safely.
An increasing amount! The list currently consists of the following: Bank Transfer, Credit Card, Sofortbanking, Giropay, iDEAL, and Bancontact. Some of these payment methods are country specific. Please note that a Bank Transfer can take 2-3 business days to process.
On our homepage you can find the possible payment methods.